ONE CASTLE

• Minimum quality standards for cleanliness, maintenance, hospitality, facilities and services.
• A cooked or continental breakfast is available in an eating area, or bedroom only.
• An average of between 50% and 60% on mystery visits, bedroom audits and booking.com customer feedback.

TWO CASTLE

• Minimum quality standards for cleanliness, maintenance, hospitality, facilities and services.
• A cooked or continental breakfast is available.
• Courteous service.
• An average of between 61% and 70% on mystery visits, bedroom audits and booking.com customer feedback.

 

THREE CASTLE

• Good quality standards for cleanliness, maintenance, hospitality, facilities and services.
• Staff are smartly presented. 
• All rooms are en suite.
• A cooked or continental breakfast is available.
• Lunch and Dinner are available.
• Courteous and friendly service.
• An average of between 71% and 80% on mystery visits, bedroom audits and booking.com customer feedback.

FOUR CASTLE

• High quality standards for cleanliness, maintenance, hospitality, facilities and services.
• Professional, uniformed staff respond to your needs and requests.
• Courteous and friendly service.
• All rooms are en suite.
• A cooked or continental breakfast is served.
• Lunch and Dinner are available.
• There are well-appointed public areas.
• An average of between 81% and 85% on mystery visits, bedroom audits and booking.com customer feedback.

FOUR CASTLE GOLD

• Excellent quality standards for cleanliness, maintenance, hospitality, facilities and services.
• Excellent quality beds and furnishings.
• Professional, uniformed staff respond to your needs and requests.
• Courteous and friendly service.
• All rooms are en suite.
• A cooked or continental breakfast is served.
• Lunch and Dinner are available.
• There are well-appointed public areas.
• An average of between 86% and 90% on mystery visits, bedroom audits and booking.com customer feedback.

FIVE CASTLE

• Excellent quality standards for cleanliness, maintenance, hospitality, facilities and services.
• Excellent quality beds and furnishings.
• Professional, uniformed staff respond to your needs and requests.
• Awareness of each guest's needs with nothing being too much trouble.
• All rooms are en suite.
• A cooked or continental breakfast is served.
• Lunch and Dinner are available.
• Luxurious accommodation and public areas.
• An average of between 91% and 100% on mystery visits, bedroom audits and booking.com customer feedback.