Landlords and managers from the Scilly Isles up to Bristol and beyond from our 180 + strong, award-winning estate of South West pubs and hotels were lauded at the annual event, with prizes ranging from Best Tenanted and Managed pub to Best Turnaround, Newcomer and Apprentice reflecting the best in the business across the region.
Top of the tenanted pile this year was Paula Nankivell, a firm local’s favourite who has run the Queen’s Head in St Stephen for over 20 years, while Brendon Hodder celebrated a fantastic year of business at the Old Market House in Brixham by picking up the Manager of the Year Award.
Retail director Steve Worrall explained: “We believe in doing things properly at St Austell Brewery and we consider ourselves pretty much best in breed when it comes to looking after our guests and creating amazing experiences for them every time they come to any of our pubs or hotels. So, while these awards might be internal, they truly represent best practice and excellence in service in the hospitality business. This was another fantastic night of celebration and all of our pub and hotel teams should be rightly proud of what they have all achieved this year.”
St Merryn’s Farmers Arms picked up Community Pub of the Year, while The Globe in Topsham and the Puffing Billy at Exmouth won the Customer Service awards for managed and tenanted pubs respectively at the event, which also saw the Brewery’s Charitable Trust giving out a donation of £5,000 to the Licensed Trade Charity which works to help pub, bar and brewery people when they are in need of support.
Best Beer Pub went to the Salamander in Bath, while the Pennycomequick in Falmouth won the accolade for Wine Pub of the Year with the Pedn Olva in St Ives and the Heron at Malpas cleaning up on Best Food awards.
Following its extensive facelift at the beginning of 2018, the Pier House in Charlestown was awarded Accommodation Pub of the Year alongside the Queens Hotel in St Ives with the teams at Havener’s in Fowey and the Three Crowns in Chagford praised for their business acumen, picking up the Best Turnaround awards.
The successful rebuilding of the old weigh house down at Pentewan docks and the creation of the Caboose outdoor gin bar was enough to see Kim Barker at the Ship being awarded the Innovation prize.
Crowning a year that saw them picking up the All-Parliamentary Beer Groups fundraising award, Anita and Peter George from the Logan Rock in Treen were presented with a special Director’s Award by Brewery Chief Executive James Staughton, who said: “Despite being at the helm of the Logan Rock for over 35 years as well as running their own, separate pub businesses, Anita and Peter’s enthusiasm, their fundraising and everything they do for the local communities they serve remains undimmed. This award is thoroughly deserved and long overdue!”
From the long-serving to the latest additions to the St Austell Brewery extended family, Darren Dunstan from the Victoria Inn at Threemilestone picked up the Apprentice of the Year award, while Martin and Natalie Watts, 2018 Muddy Stiletto winners, were awarded the Newcomers award to round off an event-packed night hosted immaculately as ever by Ed and Barbara May and the Great Western team.